Sakita A

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Unsatisfied with room

Howard Johnson Hotel - Unsatisfied with room
I checked in after 3 yesterday no towels rags tissue or sopa dirty pillows with no pillows case on them and tv not working and tub draining out real slow slow slow and aint nothing being done I payed for seven days I need my money back
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Loss:
$395

Preferred solution: Full refund

User's recommendation: Not to stay

Ricardo S Tyx

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Verified Reviewer

Upset customer

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Hi there,

I just wanted to let you know that I recently stayed at Howard Johnson in Anaheim California directly across the street from Disneyland. we stayed there from January 31 until February 4 of this year in 2024.

I paid for an upgraded room in building one with a view of the Disneyland Park. I complained with the front lobby staff on more than three occasions that we were very unsatisfied with the room. When you walked out to the balcony, you had four massive redwood trees right directly in front of the window, which we had no view of the park. thats literally what I paid for.

The upgrade was to have a view of the park. This was my wifes 40th birthday gift being shes a huge Disneyland fan. I felt it was only right that I upgraded the room so she could see the fireworks at night. Its like the front lobby could care less with our frustrations of the room.

I was perfectly fine moving rooms but it wasnt even an option given by the front lobby staff. Also when they say theyre going to clean and you leave the room at 7 oclock in the morning to go into the park and you come back to the room just before 4 PM with two kids that were exhausted from the park and they needed a break and you walk in and we still have no fresh towels beds werent made trash wasnt taken out. I was beyond pissed off. I called down to the lobby four times before housekeeping finally came up.

It took so long that I had to put my youngest daughter back in the stroller to sleep, so when housekeeping came in I can just wheel her out of the room as they finally serviced our room. Again, I complain to individuals on deaf ears. I sent a review when our trip was over and one of the hotel managers called me. He said he was the manager on duty whatever that supposed to mean.

He heard what I said and said OK thank you for the feedback Ill let management know. Well, I figured that means the management would call me. its now February 25 and I havent heard a word. I will never stay at this hotel again.

At a minimum the hotel should at least pay me back the difference for the upgraded room which I received no upgrade. I was better off sticking with my original plan and stay in building two or three at a much cheaper rate.

At least Id have the view of the swimming pool. Instead of the backside of the trees and the trees Pineneedles.

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Loss:
$300
Pros:
  • 10 minute walk to park
Cons:
  • Housekeeping is very slow
  • Horrible view from the balcony

Preferred solution: Price reduction

User's recommendation: Don’t pay the extra price to stay in building one with a view

Kadee Ayj

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Verified Reviewer
| map-marker New Braunfels, Texas

Report a bad experience

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They did not return my $50 deposit that they hold for incidentals. The complaints just go on and on there was no breakfast there was no wash towels.

The lighting was terrible. They had a saw crammed on one side of the hotel, so it was very noisy at night and very noisy in the morning And the railroad tracks were right next to the hotel and the train was loud as heck. Had us all, on the front end of Hotel. Rest of hotel was completely empty.

Toilet seat is about to fall off. The water was rusty and the lights were very dim inside the room make it hard to be able to study as I was in Odessa for a school.

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User's recommendation: Would not recommmend at all

1 comment
Guest

If your $50 damage deposit was not returned, did they tell you what it was used for? If they did release the funds and you still don't have it back in your account, you need to contact your bank.

Teriana Dhu

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Verified Reviewer
| map-marker Tulsa, Oklahoma

Complaint

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Everyday we been takingmy husband service dog down to breakfast with us and today the front desk guy stopped us at the door and said "he can't come in because one of my employees allergic to him and everyday she complainabout not being about to breath". But we have been taking him with us for the past 4 days and we keep him right by us.

The employeesare making mop water where the breakfast is prepared. Qe have asked the house keepingto stay out of our room and even had the door hanger on the door and the door hanger came up missing and they wait till we leave to go do errands and then come in out room anyway.. we have told all the house keepers that our puppy is friendlyand they still kick at him. How are they gonna get away with kicking at our dog when there are 2 big aggressivedogs on the second floor that try to attackus anytime we leave our room.

All the rooms so no smoking but yet every single day we smell someone or multiple people smoking weed in there rooms..

there are 3 bloody mattresses over by the dumpyer that's a health hazard and should of already been destroyed of. We reserveda room with a large fridge and when we got here to check in the guy at the front desk said "I'm sorry I sold your room you have to deal with standard room".

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User's recommendation: Don't stay here

1 comment
Guest

It sounds like hotels aren’t for you and you should stay home.

Ondraya T

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Verified Reviewer
| map-marker Windsor, Ontario

Stolen Deposit

Howard Johnson Hotel - Stolen Deposit
Howard Johnson Hotel - Stolen Deposit - Image 2
I stayed at Howard Johnson Windsor and the man kept 250 deposit over spilled ice cream . I NEED help . Please contact me By email best . I dont want to explain too much if Im speaking in wrong direction I truly need help with this matter seeing I cant afford to lose out 250$!! Email is best to contact !!
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Loss:
$250
Pros:
  • Close to many convient spots
Cons:
  • Bad manager
  • Dark halls

Preferred solution: Full refund

User's recommendation: Do NOT STAY HERE !!

Delisa F Tft

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Verified Reviewer
| map-marker Beckley, West Virginia

Will explain

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Howard Johnson Hotel - Will explain
Howard Johnson Hotel - Will explain - Image 2
The gentleman working I think his name is tj never did answer the phone after trying to call 20x so had to Go in person to find nobody at the desk had to ring a bell several times to get him. It's a wonder any rooms gets rented out on his shift.
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Pros:
  • Friendly other workers
  • Quiet other staff members helpful
Cons:
  • Worker not answering phone and being in back

Preferred solution: Management talk to the employees.

User's recommendation: If you need a room call the 1800 or ho in person

Anonymous
map-marker Miami, Florida

I need to reach the friont desk for your HoJo in Ft. Myers, FL.

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I am a self employed business man, with staff, working an interstate circuit as a business consultant, educator and therapist. For many years our SE area of operations was located in Ft.

Myers/Sanibel after moving over from Ft. Lauderdale in 2010. Hurricane Ian more or less wiped us out but we still have over a dozen clients in the Ft. Myers/Sanibel area, whom we continue to serve (our home office is in OKC).

As I and staff lost our homes there to the hurricane, Howard Johnson's had become our hotel of choice, when still serving our clients there. On this occassion, we showed up on an advance reservation using earned Wyndom Group rewards points. It was an unusually cold night and there was no heat in the hotel. For a bit, it looked like we would have to find another place to stay in the middle of the night.

Night staff at the HOJO found a brand new electric room heater and long story short, we were able to stay and make do. You have again won our business for future stays. And, YES! It can get cold in south Florida.

Before Ft. Lauderdale, our SE Area offices were in Miami and about 1979/80, I remember snow on the ground in Miami. I could not believe the HOJO did not have any heat in the rooms but your staff came through for us and even preserved a couple of clothing items we accidently left behind, which we retrieved a few days later, after going back to our new center of operations now located in Ft. Lauderdale area, again.

You took good care of us and we will be back. Thank you.

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User's recommendation: We gave staff a chance to resolve our problem of no heat in the rooms and they came thriugh for us. They listened, they cared and they took care of us, literally in the middle of the night. They treated us right and that is the bottom line.

JENNIFER C Xgg
map-marker Las Vegas, Nevada

Charged for a room

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Charged me for 3 nights over 380 that I didn't stay for the 3 nights I checked out early 8:53am Feb 27th gave me receipt for 116 charge as I checked out and said my son has allergies to cats can't be in a cat room and filthy they always hung up when I called only 2 times to front desk to ask where ice machine was since the one was broken near us or question to get towels unbelievable
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Loss:
$381
Cons:
  • Rude and abrasive

Preferred solution: Full refund

Anonymous

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Verified Buyer
| map-marker Athens, Georgia

To be nice

Howard Johnson Hotel - To be nice
I was in room 122 but you said I got refund for 50 where is it I check out at 940am how long is it pending for
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Sharika Pge
map-marker Birmingham, Alabama

Rooms are not cleaned thoroughly.Trash swept under furniture,snot on walls and smells horrible

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The Dothan Al location has young female *** everywhere and the mgt does nothing about it.You cannot sleep or hear yourself think bc of men in and out all hours.cars pulling up blowing horns and leaving radio wide open while outside vehicle.Slamming doors all night haven't been to bed in a week now.its awful...Drug activity on premises!!wouldn't let me upload pics but pure mold in fridge too
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User's recommendation: If your on drugs u will like it but if you are family oriented and descent do not come here

Tennesia M

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Verified Reviewer
| map-marker Fort Myers, Florida

Can never reach anyone to resolve a problem

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Never reached anyone on number given by booking.com. Called for 3 days , googled number online rude, unprofessional female said she cancelled my reservations and modified new dates,on 2/13/24 around 3:30pm said she would send email, never received, called next day asked if I called day before, put me on hold never came back to phone 2/14/24 around 5pm
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User's recommendation: Do Not Book!!! Will Take Your Money, And You Will Never Get In Touch With Some One In Authority

Resolved
Harry R Rqv

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Verified Reviewer
| map-marker Scott, Louisiana

Resolved: Pissed customer

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Updated by user Jan 17, 2024

Company fixed the issue and I have been provided with apology. Nothing was done yet

Original review Jan 02, 2024
Had little bugs flying in room throughout night and in the morning I found it to be in sink and counter area. No rest at all for convention today
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Preferred solution: Some type of compensation for scratches all night and no sleep

Joanna P Xep

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Verified Reviewer

$300.00 charged by Las Vegas Tropicana Howard Johnson of deposit never was return back

Howard Johnson Hotel - $300.00 charged by Las Vegas Tropicana Howard Johnson of deposit never was...
On October 21st I arrived to Howard Johnson Las Vegas Tropicana hotel with two more couples total of rooms three $100.00 of deposit for each room on my master card debit card. I sent many emails to the hotel Manager Leroy Wesley and phone calls. He was very unpolite and unhelpfull. I have my bank evidences of these charges. I need to know what else to do, please
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Loss:
$300
Pros:
  • Deposit never came back into my master card

Preferred solution: Full refund

User's recommendation: Mmm...

Aaron C Huo

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Verified Reviewer
| map-marker Atlanta, Georgia

Getting over charged

I stayed three nights and paid each night separately. After I left I got on my card and seen where they charged me $70 more dollars. I called them and they said that they charged my card the $70 because a blanket and 2 pillows were missing. I didnt take any blanket or pillow. They have cameras why cant they look at them. I stay there three or four times a year if not more. I always rent my room online. Then have to pay a $50 deposit. But I wont be staying any longer if I dont get my $70 back. Its wrong. They should never take money with out my consent.
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User's recommendation: I’ll have my recommendation after I see if they are going to repay me or not!!

Highway R

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Verified Reviewer
| map-marker Lafayette, Louisiana

Cleanliness not rendered

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My room was not cleaned thoroughly. There was still dust on floor, restroom was not cleaned, headboard of bed was not cleaned or disinfectant wasn't used which caused my hair to be tangled with some sort of dirty substance while I slept to awake with my hair matted in back of my head from sleeping against the headboard.
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Pros:
  • Name only
Cons:
  • Very badly hygiene and surroundings

Preferred solution: Full refund

Malee Yuz
map-marker West Sacramento, California

Rwport an abusive manager

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Manager working front desk was rude and abusive. She needs to be fired. Horrible horrible le horrible horrible le horrible
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